L3 Production Support

Job Summary

Synechron is seeking an experienced Production Support Engineer to ensure the stability, security, and performance of key capital markets, banking, and trading systems. This role involves providing advanced support for enterprise trading platforms, market data feeds, and settlement systems, with a focus on incident resolution, troubleshooting, and system optimization. The incumbent will support a 24/7 operational environment, collaborate with cross-functional teams, and implement automation initiatives to enhance system reliability and efficiency.

Overall Responsibilities

• Act as Level 3 escalation point for mission-critical trading, risk, payments, and settlement incidents, ensuring rapid resolution and minimal downtime
• Perform deep troubleshooting across application, middleware, database, and infrastructure layers to identify root causes
• Support trade lifecycle processes, including trade capture, validation, settlement, and reporting
• Maintain detailed incident logs, RCA documentation, and support dashboards
• Support deployments, patches, and system upgrades, validating post-deployment stability
• Collaborate with development, infrastructure, and security teams to resolve complex system issues and implement support automation
• Optimize system configurations, batch processes, and performance tuning to meet SLAs
• Support audit, compliance, and regulatory requirements relevant to financial systems
• Lead proactive monitoring and automation initiatives to reduce manual support efforts and increase operational resilience

Day-to-Day Activities

• Monitor production systems, review system alerts, and analyze logs to proactively identify issues
• Troubleshoot and resolve incidents related to trade processing, settlement, or market data errors
• Support deployment activities, configuration changes, and system upgrades with minimal impact
• Conduct root cause analysis, document findings, and implement preventive measures
• Automate routine tasks such as health checks, log analysis, and incident handling workflows
• Coordinate with development and infrastructure teams to troubleshoot complex issues
• Support emergency responses and participate in escalation calls as needed
• Maintain detailed documentation, support procedures, and operational reports

Software Requirements

• Required:Strong hands-on experience with Unix/Linux administration, scripting (Shell, Python), and log analysisExpertise in SQL (complex joins, query optimization) using databases such as Oracle, SQL Server, or similarExperience managing batch processing tools such as Control-MFamiliarity with monitoring tools like Geneos, AppDynamics, or SplunkKnowledge of microservices architecture supporting financial platformsUnderstanding of ITIL framework and processes for incident, change, and problem management
• Preferred:Support experience with trading platforms such as Calypso, Murex, Apex, or similar systemsExposure to cloud environments (AWS, Azure, GCP) supporting enterprise systemsExperience with automation tools and scripting for support processes (Ansible, Terraform)

Experience Requirements

• 6+ years in financial or enterprise systems support, with a focus on trading, settlement, or large-scale banking systems
• Proven incident management, troubleshooting, and root cause analysis in mission-critical environments
• Support experience with trade lifecycle management, market data feeds, and reconciliation systems
• Familiarity with batch processing tools like Control-M and enterprise support frameworks such as ITIL
• Experience supporting compliance and security requirements relevant to banking or financial sectors

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 6+ years supporting enterprise financial or trading systems, with experience in trade lifecycle or settlement systems preferred
• Practical experience with Unix/Linux systems, scripting, and batch processing tools
• Certification in ITIL, cloud support, or enterprise support is a plus
• Proven track record supporting high-availability, mission-critical systems in large enterprise environments

Technical Skills (By Category)

• Languages & Scripting:Required: Shell scripting, Python for automation and support tasksPreferred: Java, PowerShell
• Databases & Data Management:Oracle, SQL Server, support for complex SQL queries, data validation, and reconciliation
• Middleware & Scheduling:Control-M or similar batch processing tools, middleware supporting trade/settlement systems
• Monitoring & Logging:Geneos, AppDynamics, Splunk, or similar, for system health and incident management
• Security & Compliance:Knowledge of financial security standards, encryption, audit logging, and compliance standards (e.g., PCI DSS, GDPR)
• Cloud & Infrastructure:Basic support for cloud environments such as AWS, Azure, or GCP with experience supporting hybrid deployments

Professional Competencies

• Strong analytical and troubleshooting skills for complex, high-impact incidents
• Effective communication skills for stakeholder updates, incident reporting, and cross-team collaboration
• Leadership qualities to manage support activities and mentor junior engineers
• Ability to adapt quickly to new systems, tools, and operational standards
• Process-oriented mindset to implement automation, support frameworks, and operational efficiencies
• Time management skills to prioritize support activities and meet SLAs

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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