Fleet Shop Supervisor I

Responsibilities Job Summary: As a Shop Supervisor I, you'll supervise daily Shop operations, monitor work volume, assist in work scheduling, and provide / coach on responsive customer service. Key Responsibilities & Essential Functions: Management / Customer Service: Develops / demonstrates basic technical knowledge related to positive Partner relations, coaching, and Partner development Provides Partners performance feedback Provides direct assistance to resolve Partner issues and concerns; escalates if needed Assists in developing Partner work schedules to ensure business needs are met Communicates with / coaches Partners to ensure understanding of / commitment to daily business goals Develops thorough understanding of / monitors and adjusts product flow processes to ensure on-time delivery and equipment slotting schedules are achieved Develops an understanding of / monitors productivity and throughput against goals; takes appropriate actions to meet goals Practices / coaches on expense control Monitors daily work volume; recommends appropriate balance of staffing levels and overtime Works with leadership team and Partners to develop a thorough understanding of root causes of equipment / product damage; collaborates with all Partners to reduce damage and increase equipment life Ensures adequate readiness levels of all vehicles / equipment to meet business needs Researches / responds to customer inquiries; makes necessary corrections Safety / Sanitation: Fosters / promotes compliance with process, facility, and governmental safety requirements Maintains / fosters a clean, safe, well-organized, and pest-free facility Identifies, addresses, and resolves sanitation, maintenance, and safety issues The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: Experience giving presentations (preferred) - Preferred Knowledge/Skills/Abilities: Working knowledge of fundamentals and compliance in the industry, OSHA, DOT, EEOC, EPA, state Employment Laws, and department-level reports - Required Proficiency operating internal / external software systems - Required Intermediate verbal / written communication skills - Required Influencing skills - Required Analytical skills - Required Ability to manage multiple priorities and shift focus between tasks; attention to detail - Required Education: A related degree or comparable formal training, certification, or work experience - Required Licenses/Certifications: Successful completion of required H-E-B training and classes - Required Physical Demands & Working Conditions: Work flexible and extended hours / shifts (including 10 - 12 hour shifts, nights, weekends, and holidays) Navigate through all assigned work areas The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 11/1/2018