Customer Logistic Service Advisor_ MA

Bosch · Shanghai, China · full-time · On site · July 21, 2026

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Posted July 21, 2026 · Read from Bosch
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Job Description

  • Daily operation of the digital customer care hub across voice, email, chat, self-service platform.
  • Ensure high quality, customer focused support with strong service performance and responsiveness.
  • Identify and implement process improvements to increase efficiency and enhance the customer experience.
  • Support the implementation of AI tools, automation workflows and digital customer service capabilities.
  • Perform testing and deployment of new C4C features, including embedded AI, smart recommendations, chatbot upgrades.
  • Provide training to internal customer service teams on AI-powered tools in C4C, such as intelligent reply suggestions, automated case logging, and knowledge base recommendations.
  • Drive the adoption of customer self-service channels to reduce manual workload.
  • Ensure compliance with internal processes, quality standards and governance requirements.

Qualifications

  • Bachelor degree or above in logistic management, 3+ years of experience in using and configuring SAP C4C or similar customer interaction platforms.
  • Experience in digital transformation, process optimization, or AI-supported operations is highly desirable.
  • Data-driven mindset with the ability to interpret operational KPIs and identify improvement opportunities.
  • Quality and service-oriented working style.
  • Excellent written and verbal communication skills in English.
  • Strong team player, pro-active, flexible, self-motivated, results driven, willing to take additional responsibilities, ability to influence, able to work under pressure.
Employer
Bosch
Location
Shanghai, China · On site
Contract
full-time