Director of Customer Services Center

East West Bank · El Monte, United States · full-time · On site · October 08, 2024

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Posted October 08, 2024 · Read from East West Bank
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East West Bank is currently seeking a Director of Customer Service Center (CSC) to lead the Bank’s enterprise customer service center operations and support exceptional customer and branch service experience. Reporting to the Managing Director, Head of Banking Operations, this leader will be responsible for driving operational excellence, service quality, workforce effectiveness, risk management, issue resolution, and process improvement across the Customer Service Centers. The Director will partner closely with Retail Banking, Branch Operations, Deposit Operations, Loan...

Employer
East West Bank
Location
El Monte, United States · On site
Contract
full-time