DC Human Resource Manager II

Overview

The Human Resources (HR) Leader will report to the Regional Human Resource Leader and oversee the day-to-day operations of the human resources team at the new Chick-fil-A Supply Distribution Center (DC) in Cartersville, GA. This individual will help lead a workforce to distribute millions of cases of inventory annually to Chick-fil-A Operators throughout the region. The HR Leader will ensure that the workforce can meet the demands of the DC, working closely with HR leaders at Chick-fil-A, Inc. and other Chick-fil-A Supply distribution centers to drive the HR strategy at the DC. The HR Leader will manage reward and benefit systems to help meet broader organizational goals. This person will help drive continued innovation at an operation like no other in the food service industry, by focusing specifically on the engagement and development of the workforce. This role will be uniquely challenged with their participation in the stand up of a brand-new DC and the testing and refinement of a new facility implementation playbook to assist in the stand up of future facilities. Additionally, this role will be trained and train other talent professionals at various distribution centers in the network. Most importantly, the HR Leader will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply: Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Location: 726 Cassville White Rd NW, Cartersville, GA 30121

Benefits: On top of annual earnings, you will get additional Benefits per year!

• Food and Drinks Provided: Free lunch, snacks and drinks as part of your workday!
• Generous Paid Time Off:
• Health Insurance Options: A variety of health insurance options, including a no premium health insurance for individuals, and a low-cost premium health insurance for family plans
• Retirement: 401K with 5% match for eligible employees
• Education Investment Plan: We offer a generous benefit for continued education of eligible staff!
• Additional Benefits: To help you thrive in all areas of life including emotional, social, physical, financial and spiritual.

Responsibilities

General:

• Support GM by providing guidance on performance management, problem solving, and various policies (e.g., FMLA, ADA, workers’ compensation, etc.)
• Execute recruitment and retention initiatives that support the broader business goals of the DC
• Coordinate with the legal team at CFA Inc. to ensure legal compliance with all applicable federal and state requirements and advise DC leaders on employment law and government regulations
• Implement and oversee performance review and incentive programs within the DC
• Achieve target Key Performance Indicators (KPIs) related to attrition, employee engagement and safety
• Drive and oversee team member employee engagement strategy across all departments of the DC
• Support the Chick-fil-A vision and strategy by helping build a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Support organizational growth and future distribution center openers by participating in interview events, training/onboarding and providing temporary talent support, if needed
• Complete other activities as deemed valuable by the organization

Relationship Management:

• Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
• Provide employee relations support to all distribution center staff
• Maintain a positive, service-focused mindset
• Demonstrate the ability to value both relationships and results and to put others above themselves
• Recruit, train, and develop a strong team

Required Qualifications (Knowledge, Skills, & Abilities)

• 7 years of HR experience in a distribution or manufacturing environment
• High School Diploma or equivalent
• Demonstrated knowledge of general HR policies, procedures and practices
• Ability to build relationships with and influence others across multiple operations
• Ability to navigate a confrontational situation, ensuring all parties are treated with honor, dignity, and respect
• Excellent business communication and presentation skills
• Experience with investigations including, but not limited to, accidents and harassment allegations
• Experience recruiting and developing a strong, diverse team
• Ability to lead through change management
• Ability to occasionally work evenings, weekends and holidays
• Proficient in Microsoft Word, Excel, and Outlook
• Proficient communicating in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately read and interpret company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Bachelor’s Degree in business administration, organizational development, human resources, or another relevant field
• Spanish speaking strongly preferred (regional based qualification)
• 10+ years of HR experience in a distribution environment
• Active PHR/SPHR SHRM-CP/SHRM-SCP or similar certification
• Excellent knowledge of employment law and other governmental requirements related to human resources
• Working knowledge of logistics, warehousing and IT systems
• Working knowledge of supply chain innovations
• Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility
• Demonstrated business acumen and ownership of HR KPIs; using data to drive continuous improvement
• Demonstrated ability leading in distribution center
• Startup experience
• Food service distribution experience

Required Years of Experience

7

Preferred Years of Experience

10

Travel Requirements

5%

Required Level of Education

High School Diploma or GED

Preferred Level of Education

Bachelor's Degree

Required Major/Concentration

Business administration, organizational development, human resources or another relevant field

Relocation Assistance Provided

No

Work Environment

Warehouse