Sr. Quality Evaluator

Concentrix · India · full time · On site · 6 days ago

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Posted October 08, 2026 · Read from Concentrix
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Job Title:

Sr. Quality Evaluator

Job Description

  • Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
  • Role and Key Responsibilities:
  • Ensure quality data is in an analysable formatProduce regular business reporting and trending quality issue insightsStrong written and verbal communication skills; comfortable providing constructive feedback and telling a meaningful story with dataRequired to present audit findings to client and internal stakeholders, provide feedback to improve quality, attend sessions with client stakeholders to provide insights on quality improvements and collaborate with training to help develop quality improvementsConduct calibration, creative approvals, perform fraud audits and compliance audits, and define and update quality frameworks to match the workflowsShould have solid understanding of workflow, tools used for providing servicesHave experience working as an Agent in same/similar workflows.Preferably have previous experience in QA roles.Excellent time management skills and the ability to prioritize work accordinglyExperience with Google Sheets, Docs and SlidesAbility to adapt to a fast-paced environment and changing criteria/workflowsAbility to effectively interact and collaborate across functions and levels
  • Educational Qualification: Graduation
  • Disclaimer: 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Gurugram - Ground Flr to 9th Flr JSK Tower situated on Plot No 13 Sector 32

Language Requirements:

Time Type:

Full time

Employer
Concentrix
Location
India · On site
Contract
full time