Customer Service Specialist with German

Miele AG · Poznan, Poland · full time · On site · 7 days ago

Sign up to apply
Your first one is free
Posted October 06, 2026 · Read from Miele
Why a CV for this job?

94% of employers say their filters drop qualified candidates whose CV does not match the ad's exact criteria (Harvard Business School, 2021).

  • They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
  • It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
  • In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
  • Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
See an example

Responsibilities:

  • accepting and processing home appliance orders from our retail partners (B2B);
  • direct contact with our partners via mail and/or phone;
  • checking the ability to deliver, possibly offering alternative solutions and product advice;
  • creation of offers in coordination with the sales force;
  • clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments;
  • capture home appliance returns based on defined policies;
  • delivering input to continuous improvement and potential enhancements of processes and solutions;

Requirements:

  • min. C1 level of German language and communicative level of English language;
  • relevant work experience (about 2 years) in a customer care area;
  • good MS-Office skills and already first experience and skills in SAP (nice to have);
  • team player able to work in cross cultural team;
  • proactive approach and improvement-focused attitude.
Employer
Miele AG
Location
Poznan, Poland · On site
Contract
full time