Mastership
Miele AG · Braşov, Romania · full time · On site · June 16, 2026
Why a CV for this job?
- They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
- It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
- In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
- Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
The project focuses on delivering high-quality IT Service Desk support to internal users, ensuring efficient resolution of technical issues and service requests. The role involves providing 1st level support for hardware, software, applications, and user access issues through phone, ticketing systems, and remote support tools.
The IT Service Desk Engineer will analyze, prioritize, resolve, and document incidents and requests, escalating complex cases to higher support levels when required. Clear communication with users, accurate case documentation, and a service-oriented approach are essential to maintaining user satisfaction and operational efficiency.
The ideal profile includes at least 1 year of IT experience, including IT Service Desk experience, strong knowledge of Windows and Microsoft Office, familiarity with Active Directory, basic understanding of networks and ideally SAP, and experience with ITSM processes and ticketing systems such as ServiceNow. The role requires excellent communication skills, problem-solving ability, and fluency in English.
This project offers the opportunity to contribute to a professional IT support environment focused on reliable service delivery, continuous improvement, and effective user support.
- Employer
- Miele AG
- Location
- Braşov, Romania · On site
- Contract
- full time