Agile Product Owner - Cigna Healthcare
Cigna Healthcare · Kenya One Africa Place, Kenya · full time · On site · 6 days ago
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About the Role
As a Product Owner, you will maximize value delivery for a Scrum Team by translating product strategy into clear, actionable priorities. Working closely with the Agile Product Manager, you will balance customer needs, business outcomes, and delivery commitments to ensure reliable, high-quality product delivery.
You will support International Organisations Health (IOH) backend products across Mainframe and Financial Services domains, including payments, billing, eligibility, finance operations, and related integrations.
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide.
Our mission is to improve the health, well-being, and peace of mind of those we serve. You’ll join a collaborative, global organization where your work helps create better healthcare experiences for customers around the world.
Why Join Us
- Competitive salary and benefits package.
- Multicultural and hybrid working environment.
- Private Medical Insurance.
- Employee Wellbeing Benefits and Development Programs.
- Opportunity to support products serving more than 500,000 customers globally.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
What You’ll Do
- Partner with the Agile Product Manager to support product vision, roadmap priorities, and business outcomes.
- Act as the voice of the customer, ensuring backlog priorities align with customer and business value.
- Translate features and priorities into clear user stories and maintain a high-quality backlog in Jira.
- Lead backlog refinement and support Program Increment (PI) planning activities.
- Collaborate with developers, testers, Scrum Masters, QA, UAT teams, and business stakeholders to enable predictable delivery.
- Monitor delivery, quality, utilization, and customer experience metrics to support continuous improvement.
- Use analytics and stakeholder feedback to drive product improvements and value realization.
What You’ll Bring
- Bachelor’s Degree.
- Strong English communication skills.
- Knowledge of Agile methodologies and experience using Jira or a similar tool.
- Ability to work effectively with technical and business stakeholders.
- Strong stakeholder relationship management skills.
- Experience within healthcare preferred and ability to collaborate across regions and time zones.
Nice to Have
- SAFe Product Owner / Product Manager certification.
- Healthcare industry experience.
- Experience supporting payments, billing, eligibility, finance operations, or financial reporting.
- Experience with internal and external system integrations.
Soft Skills
- Customer-focused mindset and empathy.
- Business and delivery acumen.
- Collaboration and stakeholder management.
- Ownership and accountability.
- Problem-solving and decision-making.
- Continuous improvement mindset.
- Ability to manage competing priorities.
Technical / Functional Skills
- Agile product delivery practices.
- Backlog management and prioritization.
- User story refinement.
- Jira backlog management.
- PI Planning.
- Analytics and performance monitoring.
- Knowledge of financial operations, healthcare administration, user experience principles, and Agile development practices.
- Employer
- Cigna Healthcare
- Location
- Kenya One Africa Place, Kenya · On site
- Contract
- full time