Specialist, Sales Trainer (QA/Trainer Hybrid)

Concentrix · Phl Makati City - Ayala North Exchange, Philippines · On site · September 08, 2026

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Posted September 08, 2026 · Read from Concentrix
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Job Title:

Specialist, Sales Trainer (QA/Trainer Hybrid)

Job Description

We are seeking a detail-oriented Specialist, Sales Trainer to join our team. This is primarily a Quality Assurance role with a training component. You’ll be the backbone of agent performance, ensuring quality standards are met through audits while stepping in to coach and upskill agents when business needs arise.

Key Responsibilities

  • Quality Assurance: Conduct regular audits of sales calls, chats, and emails to ensure compliance with Weave’s quality standards, scripts, and best practices
  • Feedback & Coaching: Deliver clear, constructive feedback to agents based on audit findings to drive performance improvement
  • Training Delivery: Design and facilitate training sessions for new and existing agents as needed, including onboarding, refresher courses, and skill-specific workshops
  • Performance Reporting: Track, document, and report QA trends, training outcomes, and areas of opportunity to leadership
  • Process Improvement: Identify gaps in agent performance or processes and recommend actionable solutions to improve customer experience and sales effectiveness

What We’re Looking For

  • Proven experience in quality assurance, call monitoring, or auditing within a sales or customer service environment
  • Demonstrated training or coaching experience — able to teach, mentor, and motivate adult learners
  • Strong analytical skills with high attention to detail
  • Excellent written and verbal communication skills
  • Ability to deliver feedback professionally and help others grow

Role Expectations

  • This is not a client-facing role — you’ll work internally with agents and leadership
  • Primary focus is QA audits; training duties are assigned based on team needs and engagement levels
  • Ideal candidates have experience in both QA and training, but strong QA candidates with a passion for coaching will also be considered

Work Setup: Hybrid

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Employer
Concentrix
Location
Phl Makati City - Ayala North Exchange, Philippines · On site