Technical Design Architect

Concentrix · Senegal · full time · On site · August 19, 2026

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Posted August 19, 2026 · Read from Concentrix
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Job Title:

Technical Design Architect

Job Description

Responsibilities

  • Serve as the main point of contact for IT Solutions activities within the Sales and Solutions organization.
  • Design integrated IT and contact center solutions across infrastructure, security, network, voice, and service delivery.
  • Support presales and RFP activities with technical solution design and architecture.
  • Partner with clients to understand requirements and recommend the best-fit solutions.
  • Define solution requirements for telephony, IVR, CTI, SIP, routing, VLAN, and related technologies.
  • Validate solution designs with internal architecture, network, voice, server, and security teams.
  • Document project scope and high-level technical architecture for implementation teams.
  • Drive service delivery best practices and continuous improvement.
  • Complete all assigned, mandatory training within the timeframe provided.
  • Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications

  • 5+ years of experience in contact center solutions or services.
  • Experience in solution architecture in a multi-channel environment.
  • Strong knowledge of networks, telephony, security, and application services.
  • Experience with cloud-based contact center platforms such as Amazon Connect, NICE CXOne, or Genesys Cloud.
  • Knowledge of digital technologies such as IVR automation, NLP, analytics, and bots.
  • Strong communication, problem-solving, and stakeholder management skills.
  • Ability to work across cross-functional and global teams.
  • Bachelor’s degree in Computer Science or a related field preferred.

Location:

SEN Ngor Dakar - Pointe des Almadies En face King Fahd Palace TF N°284/NGA

Language Requirements:

English, French

Time Type:

Full time2026-10-14

Employer
Concentrix
Location
Senegal · On site
Contract
full time