Functional Consultant
Concentrix · Phl Quezon City - Exxa Tower, Philippines · full time · On site · July 02, 2026
Why a CV for this job?
- They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
- It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
- In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
- Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
Job Title:
Functional Consultant
Job Description
As a Junior Consultant, you will bridge the gap between business requirements and technical execution. You’ll work closely with senior architects to design, build, and deploy sophisticated research projects using the Qualtrics XM Platform.
Key Responsibilities
•
Platform Configuration: Build complex surveys using advanced logic (Branching, Pipelined Text, Display Logic) and manage the distribution process across multiple channels.
•
Requirement Gathering: Assist in workshops to understand client needs and translate them into functional technical specifications.
•
Data Management & Reporting: Design real-time CX/EX dashboards and Vocalize reports to ensure stakeholders can easily interpret their data.
•
Platform Integration: Support the integration of Qualtrics with third-party systems (like Salesforce, Microsoft Dynamics, or Slack) using APIs and workflows.
•
Quality Assurance: Conduct rigorous UAT (User Acceptance Testing) to ensure all survey flows and data triggers function perfectly before go-live.
•
Client Support: Provide troubleshooting and "how-to" guidance to end-users on platform features and best practices.
Required Skills & Qualifications
Category
Requirement
Education
Bachelor’s degree in Business, Data Analytics, Psychology, IT, or a related field.
Technical Aptitude
Familiarity with SaaS platforms; a "tinkerer" mindset with an interest in low-code/no-code solutions.
Analytical Skills
Basic understanding of research methodology and data analysis (e.g., NPS, CSAT, or T-Tests).
Communication
Ability to explain technical concepts to non-technical stakeholders clearly and with empathy.
Web Basics
Foundational knowledge of HTML/CSS and JavaScript is a massive plus (for survey styling and custom functionality).
What Makes You a Great Fit?
•
You’re a Problem Solver: You don’t just report a bug; you enjoy digging into the logic to find out why it happened.
•
You’re Detail-Obsessed: You notice the typo in the footer and the slight misalignment in the dashboard widget.
•
Continuous Learner: You are eager to pursue Qualtrics Certifications (Platform Essentials, CoreXM, CustomerXM).
Why This Role?
This is a high-growth path. Experience Management is one of the fastest-growing sectors in tech. You will gain exposure to diverse industries—from retail to healthcare—and learn how the world's biggest brands keep their customers happy.
Note: Prior experience with Qualtrics is a plus, but if you have a strong background in another CRM or survey tool (like Salesforce or Medallia), we want to talk to you!
Location:
PHL Quezon City - EXXA Tower, 7th floor
Language Requirements:
Time Type:
Full time
- Employer
- Concentrix
- Location
- Phl Quezon City - Exxa Tower, Philippines · On site
- Contract
- full time