Customer Service Specialist

Concentrix · Aus Work-At-Home New South Wales, Australia · full time · On site · April 28, 2026

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Posted April 28, 2026 · Read from Concentrix
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Job Title:

Customer Service Specialist

Job Description

Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.

What You’ll Be Doing

  • High-volume inbound calls - financial and government matters
  • Strict script and compliance adherence
  • Applying financial literacy to guide customers clearly and accurately
  • Maintaining professionalism across a range of conversation types

What You Bring

  • Professional experience in a role where accuracy, compliance, or financial concepts mattered
  • Comfort working within scripted, process-driven environments
  • A solid grasp of financial concepts - numbers shouldn’t faze you
  • Strong communication, composure, and attention to detail
  • Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace

Concentrix is a global leader in customer experience with long-standing client partnerships. This isn’t just a stable role - it’s work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.

  • 💼 Career growth based on passion and aptitude - clear pathways, real stretch opportunities
  • 📚 20,000+ LinkedIn Learning courses, all access, plus Concentrix University
  • ❤️ 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs
  • 🌟 Empathetic, accessible leaders invested in your success - removing barriers, not adding them
  • 🏆 Incentives, bonuses, and everyday recognition - your contribution is seen and valued
  • 🚀 Confident from day one with thorough onboarding and support that keeps going

The Details

  • 💰 $26.70/hr + Super + Incentives - with pay increases as you expand across business lines
  • 🏠 100% permanent Work From Home
  • 📅 Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST
  • 🖥️ Equipment provided (Paramatta CBD collection required)
  • 📋 Multiple intake dates across June and July 2026 - apply early, security clearance can take up to a month once submitted

*Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.

Location:

AUS Work-at-Home New South Wales

Language Requirements:

Time Type:

Full time

Employer
Concentrix
Location
Aus Work-At-Home New South Wales, Australia · On site
Contract
full time