Junior Customer Service Agent- Pieta, Malta
Jobs Europe AB · Malta · full-time, permanent · On site · 8 days ago
Why a CV for this job?
- They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
- It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
- In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
- Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering
exceptional player experiences.
If you're someone who
loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!
A taste of what you’ll do
Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in English language.
Start your adventure by participating in our 3-week-long training on the job.
Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;
Identify and support players in any difficulties they might encounter;
Provide explanations to customers about products/site/policies/ promotions, etc;
Update customer account/details with necessary information when needed;
Understand, guide, and support players in Safer Gambling;
Collaborate with our Fraud and payments team in customer queries;
Understand AML and report any suspicious activity.
Who and what we are after?
A native English speaker
Flexible and willing to work on a night shift. Please note: Although this is a night shift position, it does not begin with night shifts. New joiners will first undergo a 3-week daytime training, followed by a gradual transition through earlier shift patterns before moving to the night schedule.
Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers
Exceptional organisation skills
Detail oriented with the ability to handle stressful situations while maintaining a positive attitude
Employee benefits
Private health insurance
– because your wellbeing matters to us
Wellness allowance –
up to €300 per year
Fresh and healthy
Breakfast & Lunch
prepared everyday in our penthouse kitchen – you can
save up to €3,000 a year
Birthday leave
– as we want you to celebrate your day
Company and team-building events – trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation
Performance bonus
- up to 10% of base salary paid quarterly if you achieve your KPIs
And much more – see for yourself!
Our Recruitment process
Online Assessment
Final interview with our Trainers
Meet all the eligible criteria? Apply today and join the Immense Group team.
- Employer
- Jobs Europe AB
- Location
- Malta · On site
- Contract
- full-time, permanent