Business Advisory Analyst

Skill required:

Next Generation Customer Operations - Customer Service Technology

Designation:

Business Advisory Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

• You will also be responsible for closing the fault and complaints within SLA s.

• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market

• Platform and software contact centers use to provide customer support.

• The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Attention to Detail

• Good presentation skills

• Eager to learn and adapt to situations

• Ability to perform under pressure

• Good logical, analytical, and reasoning skills

• Good understanding of troubleshooting issues• Primary skill - Customer Service Technology - P1

• Effective Verbal Communications Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action

• Effective Written Communications Create, deliver, or exchange concise written documentation with thoughts, opinions, or information to convey meaning, construct shared understanding, or promote action. Provide clear meaning to the audience by using correct grammar, sentence structure, punctuation, and style

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems.

• Your day to day interaction is with peers within Accenture before updating supervisors.

• In this role you may have limited exposure with clients and or Accenture management.

• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.

• The decisions you make impact your own work and may impact the work of others.

• You will be an individual contributor as a part of a team, with a focused scope of work.

• Please note that this role may require you to work in rotational shifts

• Represent our clients by engaging directly with the customer online and offline. Develop customer education content and contribute to client overall community strategy

• Manage the community hygiene by daily monitoring, reducing spam, duplicate discussions, and directing power user workflows

• Evangelize our products and educate our customers via online community, events, webinars and potentially social media, blogs, or external communications channels

• Coaching & training team on latest updates, supporting in daily activities

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.