Manager, Business Intelligence & Insights (TCF)

Concentrix · South Africa · full time · On site · 2 days ago

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Posted October 12, 2026 · Read from Concentrix
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Job Title:

Manager, Business Intelligence & Insights (TCF)

Job Description

What you will do in this role

  • Drive strategic insights: Develop the BI and Insights roadmap, aligning analytical initiatives with business priorities and commercial objectives.
  • Turn data into action: Lead root cause analysis, trend analysis, forecasting and performance diagnostics to identify opportunities to improve productivity, quality, customer experience and financial performance.
  • Oversee reporting and analytics: Guide the development of dashboards, KPI frameworks and automated reporting solutions using Power BI, SQL, Excel and Power Query.
  • Lead and develop your team: Coach and mentor BI and Insights professionals, build analytical capability and establish best practices that promote quality, innovation and accountability.
  • Influence stakeholders: Partner with Operations, Quality, Training, Workforce Management, Finance and client stakeholders to translate findings into clear recommendations and drive informed decisions.
  • Drive continuous improvement: Improve data quality, reporting efficiency and dashboard adoption while exploring opportunities to leverage automation, AI and emerging analytics technologies.

Essential requirements

  • Minimum 5 years’ progressive experience in business intelligence, analytics, insights or a related field, including 1–2 years in a leadership role.
  • Proven experience leading and developing analytical or insights teams.
  • Strong proficiency in Power BI, SQL, Excel, Power Query and data visualisation.
  • Experience in dashboard design, KPI development, data modelling, forecasting, trend analysis and root cause analysis.
  • Demonstrated ability to translate data into actionable business recommendations and measurable improvements.
  • Strong communication, storytelling and stakeholder management skills, including the ability to influence senior leaders and explain complex findings to non-technical audiences.
  • Strong commercial acumen and experience connecting insights to operational and financial outcomes.
  • Knowledge of structured problem-solving methodologies such as Lean Six Sigma or DMAIC.
  • High proficiency in Microsoft Office, particularly Excel and PowerPoint.

What’s in it for you?

  • A permanent opportunity to lead a business-critical insights function.
  • Exposure to senior stakeholders and strategic business decisions.
  • The opportunity to develop a high-performing team and influence operational performance.
  • Career growth within a global organization that values innovation and continuous improvement.

Concentrix is committed to providing reasonable accommodation to qualified individuals with disabilities and to ensuring an inclusive recruitment process.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

English

Time Type:

Full time

Advantageous

  • Experience in a contact centre, BPO, customer experience or similarly complex operational environment.
  • Familiarity with Python, R, predictive analytics or machine learning.
  • Exposure to data architecture, reporting automation, AI or low-code/no-code solutions.
  • Client-facing experience in a service-oriented environment.

What will make you successful?

  • Strategic thinking: You look beyond the numbers to identify what is driving performance and what needs to change.
  • Business impact: You turn insights into practical recommendations that deliver measurable results.
  • Leadership: You build a capable, high-performing team and encourage continuous learning.
  • Influence: You communicate clearly, challenge existing thinking and gain stakeholder buy-in.
  • Technical expertise: You can guide analytical delivery while keeping business priorities at the centre.
Employer
Concentrix
Location
South Africa · On site
Contract
full time