OtC Team Leader

09/07/2026

POL-Kraków

OtC Team Leader

We are a food company owned by Danish farmers supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we’re more than 23,000 colleagues.

Danish Crown Global Business Services (GBS) in Krakow is a key part of Danish Crown’s transformation journey. We strive to be a trusted partner to the business by providing scale and standardized, efficient and effective services, thereby achieving the strategic goals of the business.

GBS and its three Centers of Excellence act as the Group Digital Transformation engine for Finance, Procurement, and Master data. Our Operational teams provide global services for Finance, Procurement, Master data, HR, and IT with the ambition to further move up the value chain and expand its service portfolio.

Passion is our protein, and by supporting each other every step of the way - from high potential programs and sustainability certifications to embracing diversity - we’re moving towards the same goal.

Better food. Brighter future

O2C Team Lead

Job description, team description and core values:

As an O2C Team Lead, you will join the central Group Finance transformation programme responsible for designing and implementing the future Finance setup across Danish Crown.

Following the transformation and transition phase, the role will assume the responsibility and accountability for the delivery of high-quality services across transitioned O2C processes, supporting multiple business units. This includes ultimate ownership of meeting and exceeding all service level agreements (SLAs), as well as driving operational excellence. The role will also support the O2C Senior Manager in defining and executing the continuous improvement agenda within GBS, with a strong focus on process optimization, innovation, and digitalization. Additionally, it will be critical to ensure high levels of team engagement, performance, and capability development within the O2C organization.

Area of responsibility:

Coordinate the transition activities for O2C team focused on effective knowledge transfer and team building

Ensures the delivery of high quality and cost-effective service and oversees the process

Responsible for leading the team, motivating, people management, assigning work and complex problem identification and resolution

Takes care of the more complex tasks including interaction with other Business Units

Ensures that processes are understood and being followed by the team members

Aims at improving process and motivates staff to do the same

Focus on continuous development of business relationships with BUs

Variables tasks may be extended to accommodate business and project needs

Specific tasks:

Manages the team of an average 10-16 FTEs

Supervises the team to deliver high quality, professional and proactive day-to-day service to the Client, within agreed SLA’s and according to the agreed timetables

Plans and organizes work on a daily basis by building positive and supportive working environment

Identifies the recruitments needs

Defines expectation towards employees, sets and reviews individual objectives

Identifies training needs and ensures delivery of training for team members

Generates opportunities for process improvement and ensures individual development of team members

Aims at improving operational efficiency, adding value, improving business performance and continuous improvement

Performs controls as per regulatory requirements

Ensure team performance reporting and monitoring

Controls, maintains and updates the operational procedures as needed

Acts as the single point of contact for more complex queries and escalations

Actively co-operating with GBS Operations Teams and the business

Who are you?

Educational background: University diploma (preferably Business / Finance / Economy / Management). Accounting certification is a plus

Relevant experience:

Min. 6 years experience in BPO or SSC organization, with very solid experience in managing O2C teams.

Experience working with S/4HANA.

Proven experience connecting transition and operations experience to ensure smooth handover and service stabilisation.

Experience in Finance transformation projects with a strong emphasis on process optimization and continuous improvement initiatives.

Other requirements that matches you:

Strong proven leadership skills including building highly performing team and strong people management

Very good understanding of end to end Order to Cash process including Credit Management

Fluent English skills

Ability to cooperate with the senior management and other relevant stakeholders

Good client facing and presentation skills

Open for challenge, continuous process and teams improvements

Proactive

Proven analytical skills

Well organized and structured

Experience in process design and transition

What we offer:

Private medical care together with dental care

Edenred lunch card

Flexible working hours (50% office, 50% home)

Life insurance

MyBenefit and multisport program

2 additional holiday days benefits

Events, integrations for employees

Why join us?

Because you will help shape how Danish Crown plans for the future, and this is a role with real impact. If you want to build, challenge, simplify and create impact - this is the role for you. If you want to create impact beyond the spreadsheet - we would like to hear from you.

Appetite for More?

Is this your dream job? We look forward to hearing from you.

We review applications on an ongoing basis and will close the search once the right candidates has been found.

We look forward to hearing from you!