SAP Support Specialist
Danish Crown GmbH · Kraków, Poland · On site · September 22, 2026
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24/08/2026
POL-Kraków
SAP Support Specialist
We are a food company owned by Danish farmers supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we’re more than 23,000 colleagues.
Danish Crown Global Business Services (GBS) in Krakow is a key part of Danish Crown’s transformation journey. We strive to be a trusted partner to the business by providing scale and standardized, efficient and effective services, thereby achieving the strategic goals of the business.
GBS and its three Centers of Excellence act as the Group Digital Transformation engine for Finance, Procurement, and Master data. Our Operational teams provide global services for Finance, Procurement, Master data, HR, and IT with the ambition to further move up the value chain and expand its service portfolio.
Passion is our protein, and by supporting each other every step of the way - from high potential programs and sustainability certifications to embracing diversity - we’re moving towards the same goal.
Better food. Brighter future
SAP Support Specialist
About the role
We are looking for a service-minded and structured SAP Support Specialist to join our Global IT Service Desk in Kraków.
This is a small, distributed team. Today it is one SAP Support Specialist, based in Denmark — with you, it is two. You would be our SAP support presence in Poland, working closely with your colleague across the border every day. That means real ownership from day one: you will be one of two people the business turns to when SAP does not do what it should. No script, no queue you disappear into, and no waiting for someone else to pick up the case.
The work is hands-on. A significant part of the day is classic 1st line SAP support — receiving, triaging and resolving incidents and service requests from users. Around that sit recurring operational tasks such as SAP transports, VIM user access and Internal Control reporting, plus close cooperation with colleagues in IT, Finance, Operations and Internal Controls across several countries.
What you will be doing
Provide 1st line support for SAP incidents and service requests — this is the core of the role
Troubleshoot and resolve SAP-related user issues, and escalate to 2nd and 3rd line where needed
Process and quality check SAP transports
Manage VIM (Vendor Invoice Management) user access and support Internal Control reporting activities
Monitor SAP-related automation and robot processes, and hand over tasks to our RPA team when a process needs adjusting or a new automation is needed
Create and maintain documentation and knowledge articles
Contribute to process improvements and service quality initiatives
Work closely with colleagues across multiple countries and business functions
What we are looking for
Must have
Experience supporting users in an SAP environment — for example from a service desk, application support, or as a key user or super user
Previous experience within IT support, Service Desk, application support or a similar role
A structured approach to troubleshooting, and the patience to follow a case through to resolution
Fluent Polish and English, written and spoken
The ability to work independently and to stay well connected in a remote, cross-border team
A customer-focused mindset and strong communication skills
Accuracy and a compliance mindset — VIM access and Internal Control reporting are audited areas
Nice to have
Experience with SAP transports
Experience with VIM (Vendor Invoice Management)
Experience working with automation, RPA or robot-based processes
Familiarity with ITSM tools such as ServiceNow, Ivanti or similar
Experience from an international enterprise environment
What we offer
Compensation and benefits
Private medical care together with dental care
Edenred lunch card
Flexible working hours (50% home, 50% office)
Life insurance
MyBenefit and multisport program
2 additional holiday days benefits
Events, integrations for employees
Work setup and development
Hybrid working model: 50% home and 50% office, with a minimum of 3 days per week in our Kraków office
A role with genuine ownership — in a team of two, what you fix stays fixed and what you improve is visible
A seat in a Group IT function, not a local support desk: daily contact with colleagues in Denmark and across the business
Exposure to SAP, RPA, ITSM and international stakeholders, with room to grow in any of those directions
Interested?
We review applications on an ongoing basis and encourage you to apply as soon as possible. We close the position once we have found the right person.
If you have questions about the role before applying, you are welcome to contact Manager, Nicolai Bæklund +45 21648546
Danish Crown is an equal opportunity employer. We welcome applications from everyone, regardless of gender, age, background or disability.
- Employer
- Danish Crown GmbH
- Location
- Kraków, Poland · On site