Agente de Call Center para Programa de Soporte a Pacientes

IQVIA · Lima, Peru · full time · On site · yesterday

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Posted October 12, 2026 · Read from IQVIA
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Únete a nosotros en nuestro emocionante trayecto! IQVIA ™ es The Human Data Science Company ™, enfocada en el uso de datos y ciencia para ayudar a los clientes de la salud a encontrar mejores soluciones para sus pacientes. Formada a partir de la fusión de IMS Health y Quintiles, IQVIA ofrece una amplia gama de soluciones que aprovechan los avances en información, tecnología, análisis e ingenio humano para impulsar la atención médica.

Actualmente nos encontramos en la búsqueda de profesionales interesados en ser parte de un gran proyecto con un importante socio de negocios.

🩺 Vacante: Representante de Atención al Paciente – Call Center

Tipo de puesto: Jornada completa

🧑‍⚕️ Descripción del puesto:

Estamos en búsqueda de un nuevo integrante para nuestro equipo de Call Center. El objetivo principal del rol es brindar soporte telefónico y digital a pacientes.

✅ Responsabilidades:

Atender llamadas entrantes y salientes de pacientes.

Brindar información clara y precisa sobre servicios Programas de Soporte a Pacientes.

Registrar y actualizar datos en CRM.

Resolver inquietudes con empatía, profesionalismo y orientación al paciente.

Requisitos:

Experiencia en atención telefónica, call center en empresas enfocadas al sector salud.

Experiencia en programa de soporte a pacientes (PSP) o atención a pacientes.

Excelente comunicación verbal y escrita.

Manejo de herramientas informáticas y sistemas de gestión (Microsoft Office, CRM).

Gran empatía y vocación de servicio.

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Employer
IQVIA
Location
Lima, Peru · On site
Contract
full time