Lease Administration Team Lead

Job Description – Team Lead

Position Overview:

MRI Software in Cape Town is seeking a dynamic, Lease Administration Team Lead. The Team Lead will work closely with the Lease Admin manager and our clients to help support across all lease management areas. The Team Lead will support with Managing the wider team as well as work on various projects as they arise, providing the chance to learn new systems, processes and procedures. The below responsibilities are not an exhaustive list, and each one could contain more sub-tasks.

Responsibilities:

• Lead a team of Lease Administrators.
• Conduct weekly 1:1s.
• Ensure deadlines are met and communicate team activities to leadership.
• Assist the team as needed.
• Assign work to the team.
• Be on client calls for those on team.
• Any other adhoc duties as required.
• Manage multiple portfolios and client relationships
• Ensure compliance with OD/SOW and data quality standards
• Lead project rollouts (system migrations, process transitions, new client onboarding)
• Review and sign off work for the Team.
• Support with building out processes and structure.
• Identify and drive continuous improvement initiatives
• Support training of the team.
• Mentor and oversee team members across levels

Experience & Knowledge

• 6+ years experience
• Proven leadership in client delivery and team management
• Expert understanding of IFRS16 and rent review processes
• Subject matter expert (Prolease Enterprise, PMX, Qube)
• Advanced excel skills

Core Competencies

• Strategic thinking
• Leadership & delegation
• Quality assurance
• Advanced client communication
• Stakeholder management

Decision Scope & Independence

• High degree of independence
• Accountable for portfolio delivery and team output
• Makes operational and tactical decisions within team or project scope
• Resolves complex issues with escalations (if required to Manager)

Knowledge and Skills:

• 6+ years of Lease Administration
• 4+ years of managing a team
• 4+ years of experience with performance managing and developing employees
• Strong ability to resolve conflict
• Experience working with MS Excel and Word
• Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
• Good communication skills and ability to work well individually or as a member of a team
• Attention to detail and ability to plan, organise, prioritise and multi-task
• Shows strong initiative, problem analysis and problem-solving skills

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!