Process Technician

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Job Purpose:

The Process Technician position is responsible for cleaning, disinfecting, processing and quality control of medical equipment, products and bedding and troubleshooting equipment and making minor repairs to equipment using hand tools. This position will play a key role in ensuring the company’s products are in compliance with infection control procedures set forth by the company in accordance with government regulations.

Functions, Key Duties and Responsibilities:

• Cleans, disinfects, and processes medical equipment using cleaners and solvents.

• Troubleshoots equipment and make minor repairs using hand tools.

• Participates in the preventative maintenance of equipment when appropriate.

• Works directly with the Operations team to ensure products are appropriately prepared for patient/customer use and within the designated time frame set forth by the company.

• Demonstrate Arjo core values in daily activities.

• Performs quality control checks of medical equipment and products.

• Conforms to, supports, and enforces all Company policies and procedures.

• Adheres to work and safety instructions and meets required performance standards as defined by the management team.

• Maintains a clean and safe work environment including 5S activities. Follow Standard Operating Procedures (SOPs) and comply with the standards for Continuous Improvement.

• Ensures adherence to the attendance policy by showing up for all scheduled and unscheduled shifts and breaks on time and following company policies and procedures for utilization of vacation, personal and sick time.

• Ability to work flexible hours and weekends to meet business/customer needs.

• Participates in the on-call rotation to provide 24/7 coverage where applicable.

• Participates in any and all reasonable work activities as deemed appropriate and suitable by management including but not limited to participation in Arjo special initiatives and programs.

Quality System Duties and Responsibilities:

• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

• Ensure compliance to all FDA and Worldwide Quality & Compliance regulations (As applicable to the job function).

• Must have the education and experience to understand and comply with U.S. and Worldwide medical device regulations (As applicable to your job function).

Job Description

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Form: SOP-061-A rev 1

• Attend all required Quality & Compliance training at the specified interval.

• Adopt the “Beyond Compliance Quality Culture” in the work environment; always meet and exceed requirements.

Knowledge/Skills/Experience:

Each organization shall have sufficient personnel with the necessary education, background, training, and experience to assure that all activities required by this part are correctly performed and shall establish procedures for identifying training needs and ensure that all personnel are trained to adequately perform their assigned responsibilities. Training shall be documented.

 Experience with cleaning, disinfecting, processing and quality checking of equipment preferred.

 Basic experience with MS Office (Word, Excel and Outlook); ERP systems and knowledge of databases preferred; experience utilizing handheld computing devices.

 Strong organizational and communication skills (oral and written communication); effectively able to articulate ideas.

 Solid interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others.

 Strong customer service skills and strong, hands-on technical skills; experience using hand tools to trouble shoot and perform minor repairs to product equipment.

 Demonstrated skill set with cleaning and disinfecting equipment and adhering to quality control processes.

 Ability to effectively follow and apply work instructions.

 Ability to work independently as well as within a team environment.

 Ability to travel by commercial air service to attend scheduled business and corporate functions.

 Ability to learn new technologies and apply them to current environments.

 Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.

 Ability to completely maintain confidentiality and discretion in business relationships and exercise sound business judgment.

 Ability to complete all designated training programs required for the position.

Personal Qualities:

 High School Diploma or equivalent.

Permissions:

Each organization shall establish the appropriate authority, and interrelation of all personnel who manage, perform, and assess work affecting quality, and provide the independence and authority necessary to perform these tasks.

Supervision/Management of Others:

Internal and External Contacts:

 Regularly works with service center staff including other Process Technicians, Service Consultants, Service Team Leads and Supervisors.

 Interacts with District Operations Manager frequently.

 Work with the quality and field service departments as needed.

Special Features/Conditions:

• Ensures environmental consciousness and safe practices are exhibited in decisions. (Required language. Do not remove)

Job Description

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Form: SOP-061-A rev 1

 Travel requirement of approximately 25%, which may include international travel.

 Ability to travel by car or public transportation as needed to meet business needs.

 May work extended hours during peak business cycles.

 This position job has been established to support the transport, delivery, pick up and service of company medical equipment, including loading and unloading medical beds from company vehicles, lifting up to 75 pounds pushing and pulling objects up to 135 pounds to move, deliver and service products.

 Ability to utilize computer and telephone equipment and other related office accessories/devices to complete assignments.

 While performing the duties of this job, the employee is frequently required to stand, walk and sit.

 The employee must have use of hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; speak and hear.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Disclaimer:

The above information in this description is intended to describe the general nature and level of work performed. It does not contain nor is it intended to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.