Service Technician - Rosslyn Pretoria, South Africa

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

The Field Service Technician is responsible for delivering high-quality technical support and service across the inland region and bordering provinces. This includes fault-finding, troubleshooting, and repairs on all Arjo equipment, while ensuring strong customer relationships and exceptional service standards. The role requires efficiency in call-out turnaround times, accurate technical assessments, and timely completion of services and repairs to enhance customer satisfaction and retention.

As the Service Technician you will be responsible for:

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement list below is representative of the knowledge, skill, and/or ability required.

Technical Service Delivery

• Diagnose, troubleshoot, and repair Arjo equipment to full operational functionality.
• Execute planned preventative maintenance and service level agreements.
• Complete warranty repairs and provide inspection reports to Quality & Regulatory Compliance (QRC).
• Perform field actions as required by the Quality team.

Customer Engagement & Relationship Management

• Maintain and develop strong relationships with customers.
• Conduct in-service training and product education sessions.
• Promote extended warranties, service level agreements, and preventative maintenance plans.
• Ensure high levels of customer satisfaction through timely and professional service.

After sales & Business Development

• Develop and expand the service business within the designated region through proactive customer engagement and identification of new service opportunities.
• Analyse regional market trends, customer needs, and equipment installed base to identify growth opportunities and improve service penetration.
• Achieve regional sales and revenue targets for service offerings, including spare parts, preventative maintenance agreements, assessments, repairs, and service level agreements.
• Contribute to overall business growth by increasing customer retention, expanding service contract coverage, and maximising aftermarket revenue opportunities.
• Prepare and implement regional service growth plans in alignment with company objectives.

Operational Excellence

• Plan and execute service backorders and schedule callouts.
• Complete job cards and maintain accurate records of all service activities.
• Manage stock for planned repairs and services.
• Maintain company vehicle in good condition and adhere to mileage and route planning protocols

Compliance & Safety

• Adhere to all safety protocols and quality standards for Arjo products. · Ensure compliance with warranty processes and procedures.

Knowledge/Qualifications & Experience

• Minimum Grade 12 and relevant tertiary/technical qualification.
• Minimum 5 years of field service experience.
• Strong technical, electrical and mechanical acumen.
• Basic computer literacy (MS Excel, Outlook).
• Valid driver’s license (Code 08/EB); PDP advantageous.
• Minimum 3 years’ experience driving a company vehicle.
• Ability to work independently with excellent time management skills.

Skills & Attributes

• Excellent communication and customer service skills.
• Attention to detail and strong organisational ability.
• Energetic, proactive, and a team player.
• Solid business acumen with ability to plan and prioritize tasks.
• Punctual and deadline driven.
• Willingness to travel and work outside normal office hours as required.

What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training, and opportunities for professional development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive, and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.