Operations Head (Accounts)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

JLL is seeking an accomplished Operations Head – Accounts to lead and scale our workplace and interior fit-out delivery operations. This senior leadership role will drive operational excellence, quality delivery, and client satisfaction across our interior fit-out portfolio, managing complex programs from strategy through execution.

The successful candidate will lead a multi-disciplinary team of project management professionals, overseeing end-to-end delivery of large-scale interior fit-out and workplace programs for marquee corporate, technology, BFSI and institutional clients. You will be accountable for establishing scalable operating systems, embedding best practices, managing vendor ecosystems, and ensuring consistent delivery against project scope, schedule, cost and quality commitments.

This role requires a strategic operations leader who can balance hands-on execution with team empowerment, client relationship management, and business growth. You will collaborate closely with business development, design, workplace strategy, and client account teams to deliver integrated solutions that create exceptional workplace experiences.

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. We help clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our more than 100,000 employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities seize opportunity and find advantage. We're committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong.

Required Qualifications

• Bachelor's degree in Civil Engineering, Construction Management, Architecture, or related technical discipline
• Minimum 20+ years of progressive experience in interior fit-outs, workplace delivery, project management or construction operations
• Minimum 10+ years in senior leadership roles managing large teams (50+ professionals) and multi-site operations
• Proven track record delivering 5M+ SF of interior fit-out and workplace programs across multiple clients and geographies
• Deep expertise in end-to-end project delivery: strategy, planning, execution, cost controls, schedule management, risk management, vendor management and stakeholder coordination
• Demonstrated success managing marquee corporate clients in IT/ITES, BFSI, consulting, technology or professional services sectors
• Strong commercial acumen with experience managing P&L, budgets, forecasting and financial performance
• Expertise in project management methodologies, controls systems, and delivery frameworks
• Exceptional client relationship management and stakeholder engagement skills; ability to manage complex, multi-level client organizations
• Outstanding leadership and people development capabilities; proven ability to build, motivate and retain high-performing teams
• Strong business judgment, problem-solving ability and decision-making under pressure
• Excellent communication, negotiation and presentation skills
• Proficiency in project management software, MS Office suite, and relevant technology platforms

Preferred Qualifications

• First Class or equivalent distinction in undergraduate degree
• Executive education from recognized business school (MBA, leadership programs from institutions such as MIT Sloan, ISB, IIM or equivalent)
• PMP, LEED AP, or other relevant professional certifications
• Experience with Salesforce, MS Project, AutoCAD or BIM platforms
• Prior experience with global occupier services, corporate real estate, or facility management organizations
• Experience serving as India Lead or regional lead for global client mandates
• Track record managing international stakeholders and clients without local presence
• Experience with greenfield development, base-build programs and integrated delivery models
• Demonstrated thought leadership through industry speaking, writing or professional association involvement
• Experience implementing innovation, technology or sustainability initiatives in delivery operations
• Understanding of workplace strategy, employee experience and design thinking principles

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Location:

On-site –Hyderabad, TS

What We Offer

At JLL, we invest in our people and offer a comprehensive benefits package, opportunities for professional growth, and a collaborative work environment where you can make a meaningful impact. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong.

JLL is an equal opportunity employer committed to diversity and inclusion.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavor to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

Location: India - Mumbai / Bangalore / Delhi NCR

Job Type: Full-Time

Key Accountabilities:

• Lead pan-India or regional interior fit-out operations with strong focus on the bottom line
• Drive operational excellence, scalable growth, innovation and delivery across all active programs
• Establish and maintain delivery-focused operating culture centered on timely, quality execution and consistent client outcomes
• Achieve and maintain client satisfaction scores of 9 out of 10 or above through exceptional delivery and relationship management
• Oversee planning, execution, project controls, risk management, cost management, schedule adherence, vendor performance and stakeholder coordination
• Build and develop high-performing project management teams; mentor professionals and create pathways for career growth
• Serve as senior client relationship owner for strategic accounts; manage complex stakeholder environments including international clients
• Implement standardized delivery frameworks, project governance structures, quality assurance processes and reporting mechanisms
• Lead vendor selection, negotiation, performance management and supply chain optimization
• Drive continuous improvement initiatives, lessons learned programs, and innovation in delivery methodologies
• Collaborate with Design, Workplace Strategy, Business Development and Account Management teams to shape integrated client solutions
• Ensure full compliance with safety, quality, regulatory and JLL standards across all projects