Key Accounts Manager - Government Sector- Emiratization

Role Purpose

Develop, maintain, and strengthen long-term strategic relationships with UAE government accounts. Position Carrier as a trusted partner and a global leader in intelligent climate and energy solutions and services by leveraging Carrier’s capabilities to deliver customer value, support strategic objectives, and establish Carrier as the preferred partner for key government stakeholders.

Role Responsibilities

• Strategic Account Management: Implement the strategic account management and business development strategy for government accounts, ensuring alignment with business objectives and achievement of assigned KPIs.
• Government Relations: Develop and maintain strong relationships with UAE government entities, officials, agencies, and key stakeholders to strengthen engagement and identify business opportunities.
• Business Development: Identify, develop, and pursue strategic opportunities within the UAE government sector to drive sustainable revenue growth and expand Carrier’s market presence.
• Policy and Regulatory Awareness: Monitor relevant government policies, regulatory developments, and market trends, providing insights and recommendations to support business planning and strategic decision-making.
• Strategic Partnerships: Build and strengthen strategic alliances with government entities and other key stakeholders to support collaboration and long-term business growth.
• Customer Engagement: Represent Carrier in government meetings, industry events, and strategic forums, communicating Carrier’s capabilities and value proposition effectively.
• Cross-Functional Collaboration: Work closely with Sales, Service, Legal, HR, and other relevant teams to ensure coordinated customer engagement and alignment with business priorities.
• Performance Management: Monitor account performance, market developments, and business opportunities, ensuring timely reporting and achievement of agreed commercial objectives.
• Customer Excellence: Deliver a customer-centric approach by understanding government customer requirements and developing tailored solutions that address their needs.

Professional Requirements

• Customer Centricity
• Strategic Relationship Management
• Corporate Communication and Stakeholder Engagement
• Cross-Functional Collaboration
• Strategic Planning and Business Development
• Commercial Awareness and Results Orientation
• Presentation, Negotiation, and Influencing Skills
• Analytical Thinking and Problem-Solving

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Languages and Technical Skills

• Fluency in both Arabic and English.
• Valid UAE driving licence.
• Strong computer literacy, including Microsoft Office, presentations, reporting, and data analysis.

Experience

• 5–10 years of relevant experience in key account management, strategic sales, business development, or government relations.
• Proven experience developing relationships with government entities and managing strategic customer accounts.
• Experience working in the HVAC, building technology, engineering, or energy solutions industry is preferred.

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Qualification

• Bachelor’s degree in Engineering; a Mechanical Engineering background is preferred.
• MBA or postgraduate qualification is an advantage.

Knowledge

• Strong understanding of the UAE market and government sector.
• Knowledge of government procurement processes, stakeholder management, and public-sector business development.
• Familiarity with HVAC solutions, building systems, or energy solutions is an advantage.

Nationality Requirement

• This position is open to UAE Nationals only.