Manager, Facilities

Position Overview

The Facilities Manager is responsible for leading the day-to-day operations of Facilities, Office Services, and Workplace Experience for assigned office locations. This role ensures that all workplaces are safe, compliant, operationally efficient, cost-effective, and designed to deliver an exceptional employee experience.

The Facilities Manager serves as the primary site leader for workplace operations and partners closely with Security, Housekeeping, IT, HR, Finance, Procurement, Legal and business leaders to support organizational growth, operational readiness, and employee engagement.

This position requires a proactive leader capable of balancing strategic planning with operational execution while continuously driving service excellence, workplace innovation, and cost efficiency.

About Athena

At Athena, we empower possibility through transformative delegation. We pair exceptional Executive Assistants with driven clients and support both with world-class systems and AI-enabled tools. The result is greater leverage, more time, and meaningful impact.

We are on a mission to build the best delegation and agentic automation platform in the world—where Human + AI collaboration unlocks new levels of productivity and scale.

Key Responsibilities

1. Facilities Operations Management (Hard Services)

Lead all aspects of daily facilities operations to ensure business continuity and uninterrupted workplace services. Responsibilities include:

• Oversee daily building operations across assigned offices.
• Ensure all building systems remain fully operational, including:HVACElectrical systemsLightingPlumbingFire Protection SystemsGenerator SetUPS SystemsElevatorsCCTVAccess Control and SystemsMechanical EquipmentDevelop and execute Preventive Maintenance (PM) schedules with a 52 week calendar.Ensure timely completion of Corrective Maintenance (CM).Conduct routine facility inspections and operational audits.Maintain facility appearance and housekeeping standards.Ensure workplace readiness before business operations each day.Monitor equipment lifecycle and replacement planning.Maintain accurate facility documentation and maintenance records.

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Hospitality Management, Architecture, or a related field.
• 5–8 years of progressive experience in facilities, office operations, workplace experience and office services, or property management.
• At least 3 years of leadership experience managing teams and vendors.
• Experience managing multi-site operations is preferred.
• Strong knowledge of building systems, occupational safety, project management, budgeting, procurement, and vendor management.
• Proficiency in Google Workspace, AI, Microsoft Office and workplace/facilities management systems (e.g., CAFM, CMMS, IWMS, BMS) is an advantage.

Core Competencies

• Operational Excellence
• Customer & Employee Experience
• Strategic Thinking
• Leadership & Coaching
• Financial Acumen
• Project Management
• Vendor & Contract Management
• Risk Management
• Business Continuity
• Workplace Hospitality
• Data Analytics
• Change Management
• Continuous Improvement
• Communication & Stakeholder Management
• Decision Making
• Problem Solving

3. Workplace Experience

Champion a workplace culture that enhances employee satisfaction and productivity. Responsibilities include:

• Working closely with the Concierge on the overall Workplace Experience
• Develop workplace experience initiatives.
• Oversee office engagement activities and office activations
• Oversee wellness programs.
• Improve collaboration spaces.
• Enhance workplace aesthetics.
• Implement hospitality-driven service standards.
• Gather employee feedback through surveys.
• Monitor workplace satisfaction metrics.
• Improve employee touchpoints throughout the workplace journey such as :Welcome experienceNew hire readinessOffice celebrationsCommunity spacesCollaboration zonesEmployee appreciation activities

7. Capital Projects & Workplace Development

Lead workplace improvement initiatives. Projects may include:

• Office Build-outs
• Renovations
• Expansions
• Office Refresh Programs
• Workplace Modernization
• Furniture Installation
• Technology Upgrades (collaborative work with TAM)
• Space Optimization
• Energy Efficiency Projects

Responsible for:

• Project planning
• Budget management
• Vendor coordination
• Timeline management
• Stakeholder communication
• Quality assurance & Punchlisting
• Project close-out

2. Office Services Management (Soft Services)

Provide seamless operational support that enables employees to perform efficiently and ensure all office services meet agreed service levels while maintaining exceptional customer service.

• Reception Services
• Visitor Management
• Mailroom / Logistics / Courier Operations
• Shipping & Receiving
• Office Supplies
• Pantry Operations
• Cleaning Services
• Waste Management
• Workspace Reservations
• Office Utilization
• Storage Rooms
• Office Assets Management
• Parking Management

4. Health, Safety & Compliance

Ensure full compliance with all company policies and local regulatory requirements. Responsible for:

• Occupational Health & Safety
• Fire & Life Safety
• Building Code Compliance
• Environmental Compliance
• Emergency Preparedness
• Disaster Recovery Planning
• Business Continuity Planning
• Safety Inspections
• Incident Investigations
• Risk Assessments
• Corrective Action Plans
• Safety Training
• Emergency Drills
• Overall Local Government Permits and Licenses Coordination

Maintain all required and updated permits and certifications.

5. Vendor & Contractor Management

Manage third-party service providers to ensure quality service delivery. Oversee vendors including:

• Security
• Housekeeping
• HVAC Contractors
• General Contractors
• Electrical Contractors
• Plumbing Contractors
• Pest Control
• Landscaping
• Generator Maintenance
• Fire Protection Vendors
• Elevator Maintenance
• Office Supplies Vendors
• Food & Pantry Vendors

Responsibilities include:

• SLA management
• KPI reviews
• Quarterly Business Reviews
• Vendor scorecards
• Invoice validation

6. Financial & Budget Management

Ensure responsible financial management of facilities operations. Responsibilities include:

• Develop annual operating budgets.
• Forecast facility expenses.
• Track monthly spend.
• Approve invoices.
• Monitor revolving funds.
• Control operational expenditures.
• Identify cost-saving opportunities.
• Drive cost optimization initiatives.
• Prepare financial reports.
• Support annual planning cycles.

Manage costs related to:

• Utilities
• Rent
• Maintenance
• Repairs
• Office Supplies
• Pantry
• Security
• Cleaning
• Employee Amenities
• Office Events

8. Space Planning & Occupancy Management

Optimize office utilization. Responsibilities include:

• Seating strategy
• Floor plan management
• Occupancy and Utilization reporting
• Capacity planning
• Headcount forecasting
• Department moves / transfers
• Workspace allocation
• Hybrid workplace support
• Collaboration space optimization

9. Security Management

Managing Security team to ensure workplace safety and security.

• Access Control
• Access Badge Management
• CCTV
• Incident Response
• Emergency Escalation
• Security Audits
• Physical Security Programs / Initiatives

10. Business Continuity

Ensure operational resilience. Responsible for:

• Emergency response planning
• Crisis management
• Business continuity planning
• Disaster recovery coordination
• Incident command support
• Facility recovery planning

11. Sustainability

Support company sustainability initiatives. Drive:

• Waste reduction
• Recycling
• Energy conservation
• Water conservation
• Sustainable procurement
• Green workplace initiatives

12. Reporting & Analytics

Develop data-driven reporting to support leadership decisions. Track and report:

• Budget performance
• Preventive Maintenance completion
• Incident reports
• Utility consumption
• Cost per employee / trainee
• Space utilization
• Employee satisfaction
• Vendor performance
• SLA compliance
• Workplace utilization
• Facility downtime
• Project status
• Risk assessments

Provide monthly operational reports and executive dashboards with actionable insights.

13. Leadership & People Management

Lead and develop a high-performing Facilities and Office Services team. Responsibilities:

• Team leadership and coaching
• Performance management
• Hiring and onboarding
• Career development
• Succession planning
• Resource allocation
• Cross-functional collaboration
• Service culture development
• Continuous improvement initiatives

Build a culture centered on accountability, customer service, innovation, collaboration, and operational excellence.

Key Performance Indicators (KPIs)

• Operational Excellence98%+ preventive maintenance completion rate95%+ SLA compliance99% facility uptimeAverage work order resolution within target timelines
• Financial PerformanceBudget variance within ±3%Annual OPEX savings target achievedUtility cost reductionCost per employee optimization
• Workplace ExperienceEmployee workplace satisfaction score (e.g., >90%)Workplace Net Promoter Score (NPS)New hire workspace readiness at 100%Successful delivery of engagement initiatives
• Safety & ComplianceZero major safety violations100% regulatory complianceEmergency drill completionIncident closure within established SLAs
• Projects & Continuous Improvement100% of projects delivered on time and within budgetCompletion of annual workplace improvement roadmapMeasurable gains in space utilization and service efficiency
• LeadershipTeam engagement and retentionAchievement of development goalsCross-functional stakeholder satisfactionHigh-performing vendor partnerships