IT Support Technician 1

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

About Jabil

At Jabil, we strive to make anything possible and everything better. With a global network of manufacturing facilities and over 50 years of experience across industries, we deliver comprehensive engineering, manufacturing, and supply chain solutions to some of the world's leading brands.

We are looking for a motivated IT Support Technician I to join our IT team in Osijek and provide exceptional technical support to our internal customers.

Why Join Jabil?

• Work in a dynamic and international manufacturing environment.
• Become part of a global organization with extensive career development opportunities.
• Collaborate with experienced professionals and gain exposure to modern technologies.
• Participate in challenging projects that support business growth and operational excellence.
• Enjoy a culture built on teamwork, innovation, and continuous improvement.

Ready to make an impact?

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Your Responsibilities

As an IT Support Technician I, you will be responsible for supporting end users and maintaining IT infrastructure to ensure efficient business operations.

Required Qualifications:

• High School Diploma or equivalent.
• Minimum 1 year of experience in an IT support or help desk environment, or an equivalent combination of education and experience.
• A+ Certification preferred or willingness to obtain certification.
• Good knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Basic understanding of network infrastructure and system architecture.
• Experience with Active Directory user administration is an advantage.

Skills & Competencies:

• Strong troubleshooting and analytical skills.
• Customer-focused mindset with a sense of urgency.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a team.
• Commitment to service excellence and continuous improvement.
• Professional attitude and strong attention to detail.

Key Duties Include:

• Provide technical support for PCs, laptops, printers, peripherals, mobile devices, and software applications.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop and laptop systems.
• Support users both onsite and remotely via phone, email, and ticketing systems.
• Monitor and manage service desk queues while ensuring SLA compliance.
• Create and maintain technical documentation, knowledge base articles, and configuration records.
• Support Microsoft-based environments, including Active Directory user administration.
• Assist with software deployment, system imaging, and hardware rollouts.
• Maintain and support audio-visual equipment and meeting room technology.
• Troubleshoot and support barcode scanners, RF devices, and manufacturing-related IT equipment.
• Perform user account management and access administration.
• Coordinate procurement of IT hardware and software through established processes.
• Maintain inventory records and documentation of IT assets and repairs.
• Participate in IT projects and continuous improvement initiatives.
• Ensure compliance with company security policies, procedures, and industry best practices.
• Provide on-call support when required.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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