Guest Experience Advisor

The Role

At Roermond Designer Outlet, we are looking for a welcoming and proactive Guest Experience Advisor for 24 hours per week to help every guest enjoy a seamless and memorable visit.

As a key member of the Guest Experience team, you will be a friendly first point of contact for guests and brand partners. You will answer queries, resolve concerns and provide helpful advice while promoting the centre’s services, activities and offers.

Working both independently and with colleagues across the centre, you will always put the guest first and bring our “Everyone Leaves Happy” approach to life.

Why McArthurGlen?

• Competitive Salary & Bonus: Enjoy a competitive salary and a performance bonus of up to 12%. The advertised salary includes the 8% holiday allowance.
• Enhanced Pay & Allowances: Receive 150% of your salary for Saturday working, 200% for Sunday working and reimbursement of your evening meal costs up to €11.00 per evening shift.
• Your Working Pattern: Your main shifts will be 08:30–17:00, 09:30–18:00 and 11:45–20:15, giving you clarity on the hours you can expect to work.
• Uniform Provided: We will provide you with a uniform for the role.
• Wellbeing & Volunteering: Claim towards an activity that supports your wellbeing and benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Learning & Development: Access LinkedIn Learning from day one, alongside internal development and career opportunities.

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.

The compensation offered will depend on demonstrated skills, experience, and location. We believe in transparency. Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles.

We're committed to creating an inclusive recruitment experience for everyone. If you need any adjustments or support during the application or interview process, please let us know. We're happy to work with you to ensure you can participate fully and showcase your skills and experience. Contact: Recruitment@mcarthurglen.com

What You’ll Be Doing

• Welcome guests and brand partners, answering questions and resolving concerns quickly and professionally.
• Promote the centre’s services, activities and events, including gift cards, McArthurGlen Club and guest feedback initiatives.
• Work towards relevant targets while always keeping the guest experience as the priority.
• Record and monitor guest feedback, helping ensure complaints are addressed promptly and recurring concerns are highlighted.
• Represent McArthurGlen in person and through digital channels, including social media where required.
• Complete day-to-day administration and help maintain a welcoming, organised and fully stocked Guest Services area.
• Work collaboratively and flexibly with teams across the centre, including at weekends.

Functie-eisen

• Previous experience in a customer-facing role, ideally within retail, hospitality, tourism or a similar service environment.
• A warm, confident and professional approach, with a genuine passion for excellent guest service.
• Strong communication and relationship-building skills, with confidence handling queries, feedback and complaints.
• Good organisational, administrative and digital skills, with a proactive, solutions-focused mindset.
• Fluent Dutch and English, with a collaborative approach and flexibility to work in line with centre opening hours, including weekends.