Customer Support Specialist
Tripledot Games · Jakarta, Indonesia · On site · yesterday
Why a CV for this job?
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- It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
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The role is working within our studio: Puzzleplay
Puzzleplay is Tripledot’s new player rewards platform, designed to make playing our games even more fun and engaging. By playing our casual, free-to-play mobile games, users can earn points, complete challenges, and win real prizes. It’s our way of giving back to players and rewarding them for doing what they already love. Puzzleplay is a key part of our growth strategy, combining smart engagement mechanics with high-quality game content.
Role Overview
We're looking for a Customer Support Specialist who is essential for maintaining a positive relationship with our global user base and ensuring player retention. This role is crucial for driving user satisfaction by quickly and empathetically resolving issues across multiple communication channels. You will act as the voice of the customer, providing vital feedback to drive product improvements and uphold the integrity of our brand on public platforms.
Who are we?
Tripledot Studios is one of the largest independent mobile games companies in the world.
We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.
Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.
Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.
We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who LOVE making games.
Our ambition is to be the most successful games company in the world, and we’re just getting started.
Key Responsibilities
First-Line Customer Support
Required Skills, Knowledge and Expertise
Experience
Nice-to-Haves
- Experience in mobile gaming or adtech support.
- Prior exposure to publishing support content related to user flows and common issues
Working at Tripledot
- Hybrid Working
- 20 days of remote working: Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year.
- Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements, and our team spirit.
- Breakfast & Lunch: Relish daily breakfast and lunch provided in the office to keep you fueled and focused.
- BPJS HEALTH: Elevate your well-being and peace of mind, ensuring robust health security with seamless enrolment in BPJS Health.
- BPJS SOCIAL: Secure your employment rights with BPJS Social.
- Festivity Allowance: Celebrate festive occasions with an additional festive allowance.
- Private Health Insurance: Stay covered with comprehensive health insurance for you and your loved ones.
- Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
- Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
- English Classes: Enhance your English skills with our provided English classes
- Employer
- Tripledot Games
- Location
- Jakarta, Indonesia · On site