Claims Processing Specialist with German

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

Job Requirements:

• Fluent German (minimum B2/C1 level) and good English communication skills.
• Previous experience in claims processing, insurance, customer service, leasing, or administrative operations is an advantage.
• Experience in the automotive or insurance industry is an advantage.
• You possess strong IT skills, especially in Microsoft Excel, Microsoft Word, and Microsoft Outlook.
• You work in a structured and solution-oriented manner and are a team player.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively.

As a member of our team, you will benefit from:

• 25 days of annual leave;
• 1 sick day/year;
• 1 day off for your birthday;
• Family Private healthcare subscription at Sanador/Regina Maria ;
• Life Insurance(BRD)
• Monthly budget in Benefit Platform;
• Holiday gifts for Easter, Christmas through Benefits Platform;
• Loyalty bonus at 3 and 5 years seniority in company;
• Special events bonus (marriage, child birth, other);
• Opportunities and trainings for ongoing professional growth and career advancement;
• Hybrid work setup - 3 days/week in the office (Timpuri noi metro station);
• Discounts for dental care from Edent clinic;
• Massage in the office on Tuesday, Wednesday and Thursday

Areas of responsibility:

• You will be the first point of contact for customers and partners in Switzerland.
• You will process claims documentation and act as the interface with our insurance partners.
• You will review and verify repair cost estimates related to accident damage.
• You will handle roadside assistance cases both domestically and internationally in cooperation with our assistance partners and ensure mobility for our customers.
• You will monitor invoice verification and posting.
• You will clarify outstanding claim payments with insurance companies.