Sales Coordinator

Role Responsibilities

The successful candidate will focus on building a strong foundation within the watch team, equipping them with the necessary skills and knowledge to effectively contribute to the team's goals:

● Onboarding and Training: undergo onboarding sessions to familiarize with company policies and structure, vendor portfolio, CMS Store specifics.

● Data Analysis and Performance Evaluation: Learn to generate sales reports to monitor costs, profits, and YoY growth on all accounts on a timely basis.

● Revenue Growth: Drive sales by maximizing order volume in full.

● Optimization: Utilize warehouse resources to reach ship deadlines with operational efficiency.

Qualifications & Experience

• BA/BSc degree. Business, Marketing or any related field.
• Proficient in Microsoft Office Suite.

Skills

• Capture sales orders through various mediums (email, online ordering, POs, etc.)
• Confident in their technical ability to execute
• Effective and strong interpersonal communication skills.
• Provide dairy/ weekly / monthly sales reports internally and externally
• Strong attention to detail to capture accurate records for new buyers to be compliant with Vendor requirements.

Job Purpose Summary

The primary purpose of this is to deliver the satisfaction, retention, and growth of our direct-to-consumer (DTC) and business to business (B2B) business. This role plays an important part in driving sales objectives; onboarding and supporting customers and accounts, providing quality assurance on outbound shipments, reviewing and responding exemplary customer service on emails and phone calls, coordinating with warehouse and sales account managers that bulk shipments are shipped on schedule, when needed uploading customer orders directly accurately without supervision, executing and delivering requested reports within stated deadlines, maintaining and supporting projects to improve key customer success metrics, identifying any errors and escalating to the appropriate parties.

Ultimately, this role contributes to the achievement of CMS Store objectives through maintaining high levels of customer satisfaction.

The successful candidate will then be upskilled within the sales department. As this position grows, the candidate will train directly under the VLC sales team in the watch and consumer tech B2B and B2C businesses. Throughout this process, key projects will be assigned to this role to complete and be evaluated by their line director to gauge aptitude and readiness for their next role at VLC / CMS

Attributes

• Positive and enthusiastic, “can do” attitude.
• Willingness to learn new skills through a growth mindset.
• Structured, organised, and methodical work style.
• Team player, supportive and helpful to others.
• Self-starter, able to pick up tasks and deliver results.
• Evidence of and passion for learning new skills, curiosity, and self-development.
• Customer-centric mindset.

Key Traits

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.