Sr. Complaint Engineer

Job Description

Job Summary:

Responsible for managing supplier quality and claims after SOP, ensuring production continuity, and driving problem-solving with cross-functional teams.负责SOP后供应商质量管理和索赔处理，确保生产连续性，并推动跨部门问题解决。

Roles and Responsibilities:

1) Manage quality claims with suppliers for BBM purchasing parts after SOP;

1) 负责零件SOP后的投诉处理和供应商质量管理；

2) Ensure short-term delivery solutions to maintain production and customer schedules during claim-related disruptions;

2) 制定并执行围堵措施，确保质量问题发生时的生产和客户短期交付；

3) Drive sustainable problem-solving initiatives using appropriate quality methods, and lead quality discussions with suppliers and internal cross-functional teams;

3) 主导供应商及内部各部门的质量讨论，使用适当质量工具解决问题；

4) Achieve reimbursement of quality-related non-conformity costs caused by supplier deviations;

4) 对供应商导致的质量投诉进行失效索赔；

5) Develop and implement effective incoming inspection strategies to ensure consistent quality assurance;

5) 制定零件进货检验的质量管控策略；

6) Monitor key quality performance, conduct escalations when necessary;

6) 监控关键质量指标，必要时发起内部升级；

7) Leverage lessons learned to drive preventive measures and push for their implementation in new projects.

7) 总结经验教训，应用于新项目并推动预防措施落实。

Qualifications

Education: Bachelor's degree or above, majored in science or engineering理工科类专业，本科以上学历

Knowledge/ Skills:

1) Proficient in 1 or more structured problem-solving methodologies; 精通1种或多种问题解决方法；

2) Knowledge of quality core tools; 了解质量核心工具；

3) Knowledge of technical drawing and GD&T. 工程识图和形位公差知识。

Work Experience:

More than 3 years’ experience with quality management or supplier quality in Automotive industry三年以上汽车行业质量管理或者供应商管理的经验