Customer Service Advisor - Bilingual (English & French)
Foundever · Any Location, Morocco · On site · yesterday
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As a Bilingual Customer Care Agent, you will manage incoming calls and emails in both English and French, ensuring an exceptional customer experience in every interaction. Your primary responsibility is to provide accurate information, handle inquiries and complaints, and offer level-1 technical support with professionalism, empathy, and efficiency. As customer service is central to our company’s success, you will play a key role in representing the brand and upholding a high standard of customer satisfaction.
Key Responsibilities
Handle a wide variety of customer cases via phone and email in both English and French
Listen attentively, identify customer needs, and demonstrate clear understanding and empathy
Choose the most appropriate resolution path for each case and ensure proper follow-up
Maintain composure and professionalism at all times
Accurately record, update, and document customer cases in the designated tools
Represent the company with a positive, customer-first attitude
Required Profile
Strong schedule flexibility; availability to work 44 hours per week on a rotating shift basis
Minimum of a high school diploma (Baccalaureate or equivalent)
Excellent command of both English and French (C1 level in English required; strong spoken/written French)
Proven experience in customer service or commercial roles, ideally in a call center environment
Experience in customer satisfaction–focused projects is a strong plus
Interest or familiarity with wellness, mindfulness, or meditation is appreciated
Benefits
In addition to a permanent contract (CDI), social security coverage, private health insurance, and transportation provided for late shifts, Foundever offers:
Certification training
Uncapped sales bonus
Performance bonus
Competitive and evolving salary
CNSS enrollment
Private health insurance
This position is open to individuals with reduced mobility.
Working Hours
Night Shift (rotational schedule)
Compensation
Net salary + bonuses + attractive incentives
- Employer
- Foundever
- Location
- Any Location, Morocco · On site