Technical Support Engineer

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

Responsibilities:

• Provide exceptional technical support to customers and partners via chat, email, phone, and screen shares.
• Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs).
• Troubleshoot complex issues and provide timely resolution.
• Create, maintain, and publish articles for Flexera's Knowledge Base.
• Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
• Able to work hours that align with Flexera's global customer base (APAC, EMEA, North America).

Requirements:

• Passionate customer orientation and dedication.
• Strong analytical and problem-solving skills. Possesses intellectual curiosity. Eagerness to learn new technologies/skills.
• Possess excellent communication and interpersonal skills. Excellent verbal, written, and listening communication skills in English. Applies an appropriate and effective communication strategy for the situation, context, and target audience. Successfully conveys and receives intended messages while maintaining relationships.
• Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
• Needs to be able to work well in a team setting and collaborate with colleagues. Thrives within a globally diverse team and across the organization to achieve goals. Puts the team's best interests ahead of self.
• Adapts and responds to the changing environment and creates opportunities for positive change. Works to understand and support others' needs.
• Comfort in a fast-paced environment where team success is encouraged.
• Experience with at least one Cloud provider (AWS, GCP, Azure).
• AWS Cloud Practitioner or Azure Fundamentals certifications preferred.
• Familiarity with Container technologies (Kubernetes) preferred.
• Working with Deployment technologies such as Servicenow and Jamf
• Familiarity with Database database such as SQL language
• Highly motivated to stay current with industry trends and continuously learn new technologies.
• Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT, etc.)

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.