Associate IT Support Specialist
GFT · Kraków, Poland · On site · 3 days ago
Why a CV for this job?
- They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
- It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
- In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
- Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
Type of contract: Employment contract
Salary range: 6500 - 9000 PLN gross
What will you do?
As an Associate IT Support Specialist, you will provide day-to-day technical support to employees, helping them with the installation, configuration, and maintenance of computers, peripheral devices, and software. You will support users remotely, troubleshoot technical issues, and gradually take part in training employees on company technologies and tools. You will also work with corporate systems and endpoint management solutions used across the organization.
Your tasks
Provide technical support for end users regarding hardware, software, and peripheral devices
Install, configure, and maintain computers and business applications
Diagnose and resolve basic IT issues in a timely manner
Deliver remote technical support to global users
Support the operation of company systems such as Microsoft Entra ID, Intune, antivirus, and MDM solutions
Maintain IT equipment according to established standards and procedures
Assist in onboarding and technical setup for new employees
Train users on the effective use of company hardware and software
Collaborate with internal IT teams to ensure high-quality support services
Your skills
Knowledge of Windows 10 and Windows 11
Knowledge of Microsoft 365 applications
User-focused mindset and willingness to provide technical support
Ability to prioritize tasks effectively
Very good communication skills
Teamwork and collaboration skills
Good English language skills, both written and spoken
Ability to work under pressure
Previous experience in a similar IT Support role
Nice to have
Knowledge of macOS and Jamf
Knowledge of mobile devices and operating systems including Android and iOS
Ability to replace consumables and hardware components in IT equipment
Basic knowledge of Azure and Intune
We offer
Working in a highly experienced and dedicated team
Benefit package tailored to your needs (medical, sport, lunch subsidy, life insurance, etc.)
Online training and certifications
Access to e-learning platform
Social events
- Employer
- GFT
- Location
- Kraków, Poland · On site