Customer Relations Executive / Senior Executive - Mumbai 1 1

Bureau Veritas · Mumbai, India · On site · September 21, 2026

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Posted September 21, 2026 · Read from Bureau Veritas
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Purpose of Position

  • The job incumbent is responsible for Audit Scheduling and Contract Administration for all the schemes
  • The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy

Ø Major Responsibilities

  • Audit Scheduling in coordination with the client keeping in mind the requirements of ISO 17021:2011.
  • Scheme specific audit schedule management using tools such as Siebel and ACTIS.
  • Contract Administration to ensure correct & updated information of clients in “SIEBEL”.
  • Monitoring Scheduling Performance through SAS Portal [Management Information System Portal]

Ø Criteria for Performance Evaluation (KPIs)

  • 3 months Advance Audit Scheduling
  • Compliance to the requirements of ISO 17021:2011 and Bureau Veritas Management System.
  • Scheduling a Competent Team for an audit and Training at all the times
  • Maintaining the desired utilization rate of resources
  • Timely incorporation of changes in Client’s administrative information in the Production Tools as a part of Contract Administration responsibility.
Employer
Bureau Veritas
Location
Mumbai, India · On site