Soft Services Lead
JLL · Dublin, Ireland · full time · On site · September 29, 2026
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Description
Reporting to the Site Lead, join JLL as Soft Services Lead at a major pharmaceutical manufacturing facility in Ireland. As the single point of contact for soft services, you'll manage a comprehensive cleaning and catering team while building excellent client relationships and ensuring pharmaceutical-grade service delivery.
Key Responsibilities
- Implement and improve soft services across the pharmaceutical site, including KPI design and monitoring
- Deliver consistent, high-quality service meeting contract specifications and pharmaceutical regulatory requirements
- Ensure compliance with Ireland statutory regulations, JLL policies, and pharmaceutical industry standards (health & safety, hygiene)
- Lead pharmaceutical-grade housekeeping processes and implement innovative cleaning methods for controlled environments
- Collaborate with client teams to support production requirements and regulatory compliance
- Manage budgets and optimize operational efficiency while maintaining quality standards
Location:
On-site –Dublin, IRL
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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The Ideal Candidate
- Customer-focused with passion for service delivery in regulated environments
- Strong organizational and multitasking skills for fast-paced pharmaceutical manufacturing
- Hands-on approach with attention to detail required for pharmaceutical facilities
- Experience managing teams in pharmaceutical, healthcare, or highly regulated organizations
- Data-driven with strong reporting and continuous improvement capabilities
- Fluent in English
- Understanding of pharmaceutical manufacturing cleanliness/contamination control requirements
Join JLL Life Sciences Division and support critical pharmaceutical manufacturing operations while shaping the future of real estate.
- Employer
- JLL
- Location
- Dublin, Ireland · On site
- Contract
- full time