Key Account Manager - Automotive OEM Customers

KEY ROLES AND RESPONSIBILITIES :

• Build and maintain strong and long-lasting business relationship with customers.
• Serve as the main point of contact for all customer account management matters
• Negotiate contracts and close agreements to maximize profit.
• Develop a solid and trusting relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our services according to customer needs and objectives.
• Maintain efficient account portfolios.
• Clearly communicate the progress of initiatives to internal and external stakeholders on a scheduled basis.
• Develop new business with existing accounts and /or identify areas of improvement to meet KPIs.
• Forecast and track key account metrics (e.g. monthly sales results and annual forecasts, etc)
• Update account fact sheets and account status reports
• Collaborate with cross divisional / functional teams to achieve targets while keeping customers satisfied and engaged with our products and services in the long run.
• Assist with challenging customers’ requests/issues/escalation as needed.
• 80:20 Account management : Acquisitions

SOFTWARE SKILLS:

• Strong proficiency in Microsoft Office Tools, especially Excel and ability to do complex pivot table and lookup table analysis.
• Experience in SAP system

SPECIAL SKILLS:

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and senior management level.
• Experience in delivering customer focused solutions.
• Proactive individual to innovate, initiate and implement improvements.
• Ability to think of the big picture and application to focused operations.
• Proven ability to multi-task, manage multiple account management projects at one time while maintaining sharp attention to detail and meeting timelines.
• Excellent listening, negotiation and presentation abilities
• Know how to meet ambitious individual and team-wide targets.

LANGUAGES:

• Mandatory: Proficiency in verbal and written communication in local language in English.
• Understanding in Japanese Language (N1 level or Business Japanese level) or Korean or Chinese will be advantageous.

EDUCATION:

• University degree in Business Administration, Automotive or Engineering

WORK EXPERIENCE:

• Experience in Account Manager or relevant role in charge of global automotive OEM accounts will be advantageous (especially in OEM Dealerships workshops)
• Work experience in Multinational Company with diverse culture and nationalities
• A good understanding of entire value chain of automotive manufacturing and aftermarket industry
• Experience in in Automotive Diagnostic Tools, workshop equipment and workshop tools experience.
• Contact to Chinese, Korean, Japanese, and Ford OEM purchasing contact for Automotive Diagnostic Tools workshop equipment and workshop tools will be an added advantage

PRIMARY FUNCTION :

The Key Account Manager’s role is to oversee a portfolio of assigned automotive OEM customers, develop a profitable service parts business derived from our OE division and actively seek new sales opportunities.

In this role, he/she will have to liaise with cross divisional and/or functional internal teams (including Customer Service, Product Mangers and Logistic Planners) to improve the entire customer experience.

Additional Information

Your future job offers you

5 Working days, Multinational working environment. Flexible working hour, Group insurance, Medical benefit, Provident fund and Annual leave

Make it happen

Apply a job with us by clicking the I’m interested button!

*Due to high volume of candidates, only shortlisted candidates will be contacted.