Specialist, Customer Acquisition (English speaker)

Concentrix · Malaysia · On site · December 03, 2025

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Posted December 03, 2025 · Read from Concentrix
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Job Title:

Specialist, Customer Acquisition (English speaker)

Job Description

  • Key Responsibilities
  • Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).
  • Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.
  • Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence.
  • Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.
  • Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.
  • Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery.
  • Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution.
  • Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.
  • Support escalation handling, service reviews, and customer success engagements where required.
  • Requirements
  • Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.
  • Strong English comprehension, business writing ability, and confident communication skills (verbal and written).
  • Excellent interpersonal skills with the ability to engage professionally with decision makers and key stakeholders.
  • Strong presentation skills; able to articulate value propositions clearly and professionally.
  • Detail-oriented with strong organisational skills for managing multiple accounts simultaneously.
  • Comfortable working with sales processes, CRM systems, and productivity tools.
  • A self-starter with strong accountability, resilience, and results-driven mindset.

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type:

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Employer
Concentrix
Location
Malaysia · On site