Warranty Officer

Bosch · South Jakarta, Indonesia · full-time · On site · May 22, 2026

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Posted May 22, 2026 · Read from Bosch
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Job Description

  • Review, screen, and verify customer warranty claim forms and supporting documents.
  • Ensure all warranty claim data entered into the warranty management system is accurate, complete, and timely.
  • Coordinate closely with sales teams and customers regarding warranty claim handling and resolution.
  • Monitor warranty claim status and follow up on pending cases to ensure timely closure.
  • Analyze claim trends and provide recommendations to reduce claim rates and improve product/service quality.
  • Prepare regular warranty claim reports and maintain proper documentation records.
  • Support implementation and improvement of warranty claim management processes.
  • Conduct customer or site visits when required to investigate warranty issues and support claim management activities.
  • Communicate professionally with internal and external stakeholders to ensure smooth warranty operations.
  • Ensure compliance with company warranty policies and procedures.

Qualifications

  • degree or Diploma in Business Administration, Engineering, Automotive, or related field.
  • Minimum 1–3 years of experience in warranty handling, customer service, aftersales, or related functions.
  • Strong attention to detail and good analytical skills.
  • Familiarity with warranty management systems or ERP systems is an advantage.
  • Good communication and interpersonal skills.
  • Ability to work closely with cross-functional teams and customers.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint).
  • Willing to travel for customer/site visits when required.
  • Ability to work independently and manage multiple tasks efficiently.

This position will be hired 1 year contract under third party

HR Contact Person: Nahda Miftah

Employer
Bosch
Location
South Jakarta, Indonesia · On site
Contract
full-time